Privacy Policy – HP Police Mobile App

The HP Police Mobile App is developed by the Himachal Pradesh Police Department, Government of Himachal Pradesh and hosted by Department of Digital Technologies and Governance. This Privacy Policy explains how the App collects, uses, and safeguards user information. By using this App, you agree to the practices described in this policy.

1. Information Collection and Use

The App does not automatically collect any personal information that can identify individual users, such as your name, phone number, or email address.

If you are requested to provide personal information (for example, while filing a complaint, requesting a service, or registering on the App), you will be clearly informed about:

• The specific purpose for which the information is being collected, and
• How that information will be used by the HP Police Department.

All such data is collected only for lawful purposes related to public service delivery and is handled with the highest standards of security and confidentiality.

2. Automatically Collected Information

When you use the App, certain technical information may be collected automatically, including:

• Your device’s Internet Protocol (IP) address
• Device type, operating system, and browser type (where applicable)
• Date and time of access
• Pages or services accessed within the App

This information is collected solely for statistical and security purposes, such as improving the App’s functionality or detecting misuse. HP Police does not link this technical data to any individual user identity.

3. Use of Permissions

To provide enhanced services, the App may request access to certain device features such as:

• Location – to assist with nearby police station detection or emergency response.
• Camera and Storage – to allow uploading of documents or photographs, if required for specific services.
• Microphone – if the user opts for voice input or emergency communication.

Permission access is strictly limited to service functionality, and users are free to deny such permissions at any time via their device settings.

4. Data Sharing and Disclosure

The HP Police Department does not sell, trade, or share any personally identifiable information provided through the App with any third party—public or private.

Information submitted via the App will be used solely for official purposes and may be shared only:

• With authorized law enforcement or government entities, where legally required, or
• As part of service delivery within the Citizen Portal system.

All data remains protected against unauthorized access, alteration, or disclosure.

5. Data Security

Appropriate technical and organizational measures are implemented to safeguard all data handled by this App. These include encryption, secure connections, and restricted system access. While all efforts are made to maintain high standards of security, users are advised to exercise caution while sharing any personal details online.

6. Retention of Information

Personal information, if collected, will be retained only for as long as necessary to fulfill the purpose for which it was obtained or as required by law. After this period, it will be securely deleted or anonymized.

7. Links to External Websites

The App may contain links to other government or third-party websites. Once you leave this App, this Privacy Policy no longer applies. You are encouraged to review the privacy statements of those sites for more information.

8. Your Consent

By using the HP Police Mobile App, you consent to the collection and use of information as described in this Privacy Policy.

9. Changes to this Policy

This Privacy Policy may be updated periodically to reflect improvements or legal requirements. Any significant changes will be published within the App. Continued use of the App after such updates constitutes your acknowledgment and acceptance of the modified terms.